Cancellation & Refund Policy – Thoracic Society of Bihar

The Thoracic Society of Bihar believes in helping its members and customers as far as possible, and has therefore adopted a liberal cancellation and refund policy.

🔹 Cancellation Policy

• Cancellations will be considered only if the request is made within 24 hours of placing the order/registration.

• Cancellation requests may not be entertained if the orders have already been communicated to vendors/merchants and the process of shipping or service initiation has begun.

• The Society does not accept cancellation requests for perishable items such as flowers, eatables, or consumables. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not satisfactory.

🔹 Damaged or Defective Items

• In case of receipt of damaged or defective items, please report the same to our Customer Service team within 48 hours of receipt.

• The request will be entertained once the merchant has checked and determined the same at their end.

🔹 Product Mismatch or Expectations

• If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our Customer Service team within 48 hours of receiving the product.

• After reviewing your complaint, the Customer Service Team will take an appropriate decision regarding refund or replacement.

🔹 Warranty Products

• For complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.

🔹 Refund Policy

• In case of any refunds approved by the Thoracic Society of Bihar, it will take 1–2 business days for the refund to be processed to the end customer’s account.